Last updated: 17 September 2026

These terms apply to purchases made from EJ Printing through this website. By placing an order, you agree to these terms.

About our products

Our personalised tickets are keepsakes and gift products. They are not genuine admission tickets and do not provide entry to any event, venue, journey or attraction.

Orders and payment

Product descriptions, prices and available delivery options are shown on the website. Your order is accepted when we confirm it. If we cannot accept an order, we will contact you and refund any payment taken.

Personalisation and proofs

You are responsible for supplying accurate names, dates, wording, colours and other details. Where a proof is provided, check it carefully. We may proceed using the details supplied or the approved proof. Changes cannot be guaranteed once production begins.

Customer-provided material

If you ask us to use text, logos, photographs or artwork, you confirm that you have permission to use them and that our use of them to fulfil your order will not infringe another person’s rights. We may refuse unlawful, abusive or infringing material.

Colour and appearance

Screen colours can differ from printed colours and foil can look different under different lighting. Small variations inherent in handmade and printed products are not faults.

Production and delivery

Production and delivery estimates are provided in good faith. See our Shipping & Delivery Policy for details. Events outside our reasonable control may cause delay.

Cancellations, returns and refunds

Personalised and custom-made goods cannot normally be returned because you change your mind. Your rights for faulty, damaged, incorrect or not-as-described goods are unaffected. See our Refund & Cancellation Policy.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded or limits your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the order was accepted, or for event costs arising because a keepsake is mistaken for a genuine admission ticket.

Governing law

These terms are governed by the law of England and Wales. If you are a consumer elsewhere in the UK, you retain any mandatory rights and may bring proceedings in the courts available to you.

Contact

Email: ejprinting02@gmail.com
Post: EJ Printing, 43 Sorrel Walk, Haverhill, CB9 7YF, United Kingdom