Last updated: 17 September 2026

Production times

Personalised orders normally receive a digital proof within 1–2 working days. Production begins after any required approval. The time taken to approve a proof is not included in the production estimate.

UK delivery

Available delivery services and prices are shown at checkout. Standard orders are normally sent using Royal Mail. Faster or tracked upgrades may be offered at checkout. Delivery times are estimates rather than guarantees unless a guaranteed service is expressly stated.

International delivery

International delivery typically takes 3–10 working days after dispatch, but customs and local carrier delays can take longer. The customer is responsible for any import duties, taxes or handling charges imposed by the destination country.

Delivery address

Please check your delivery address before placing your order. Contact us immediately if it is wrong. We cannot guarantee that an address can be changed after dispatch, and additional postage may be payable if an order is returned because the address supplied was incomplete or incorrect.

Delays, loss and transit damage

A carrier delay alone does not automatically create a right to a refund. If an order has not arrived after the carrier’s expected delivery window, email us with your order number so we can investigate. If an order is confirmed lost before delivery, or arrives damaged in transit, we will provide the remedy required by your statutory rights. Please keep the packaging and send clear photographs of any transit damage.

Free envelope

All personalised tickets include a free envelope unless the product page states otherwise.

Contact

Email ejprinting02@gmail.com and include your order number.