Last updated: 17 September 2026

Most EJ Printing products are made to order and personalised using information supplied by you.

Cancellations

Please contact us as soon as possible if you need to cancel. If design or production has not started, we will normally be able to cancel the order. Once personalisation, design work or production has begun, the order cannot usually be cancelled because it is being made specifically for you.

Change-of-mind returns

We do not accept change-of-mind returns for personalised or custom-made products. This does not affect your legal rights if an item is faulty, damaged, incorrect or not as described.

Proofs and customer-supplied details

Where a proof is provided, please check every name, date, spelling and design detail carefully before approving it. We are not responsible for errors that appeared in an approved proof or in information supplied by you. If we make an error that was not present in your approved proof, please contact us and we will put it right.

Faulty, damaged or incorrect orders

If an item is faulty, arrives damaged, is not as described or is different from what you ordered because of our error, email ejprinting02@gmail.com as soon as possible with your order number and clear photographs. Depending on the circumstances, we will offer an appropriate repair, replacement or refund in line with your statutory rights.

Delivery delays and loss

Estimated delivery dates are not guarantees, and a normal carrier delay does not automatically qualify for a refund. If tracking or the carrier’s delivery window indicates that an order may be lost, contact us so that we can investigate. Your statutory rights in relation to goods that are not delivered or are damaged in transit are not affected.

Non-personalised goods

If we sell a non-personalised item, you may have a legal right to cancel within 14 days of receiving it and a further 14 days to return it. The item must be returned in its original condition. This right does not apply to personalised or custom-made goods.

Contact

Email: ejprinting02@gmail.com
Post: EJ Printing, 43 Sorrel Walk, Haverhill, CB9 7YF, United Kingdom